Returns & Refunds

We want you to shop with confidence. If something isn't right with your order, here's how our return and refund process works.

Return Window

You may request a return within 30 days of your purchase date. Items must be unused, in their original condition, and in the original packaging, with valid proof of purchase.

Fees & Refunds

• Original shipping charges are non-refundable, and return shipping is the customer's responsibility.
• Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return.

Non-Returnable Items

For health, safety, and quality reasons, the following are final sale and cannot be returned:

• E-liquids and disposable vapes (once opened or used)
• Tanks, coils, chargers, batteries, and accessories
• Clearance or final-sale items
• Items damaged by misuse, drops, or improper storage
• Products showing cosmetic damage or normal wear and tear
• Products outside the warranty period

Warranty

• Disposable vapes: covered for 48 hours from delivery against manufacturing defects.
• Reusable devices & kits: covered for 30 days from delivery against manufacturing defects.
• Dead-on-arrival (DOA) batteries are covered; the original packaging and receipt are required for all warranty claims.

How to Start a Return

Email our customer service team at support@vape101.com with your order number and proof of purchase, along with a brief description (and photos, if the item is defective). Our team will review your request and provide return instructions and the return address.

Please do not ship any item back before receiving return authorization from our team.

All products are intended for adults 21+. You must be of legal age to purchase vape products in your state.