Vape101 FAQ | Shipping, Returns, Authenticity & Vaping Tips
Aug 25, 2026
by Jack
Vape101 FAQ: Ordering, Shipping, Returns & Vaping Basics
Everything you need to know about shopping at Vape101 — from authenticity, shipping, and returns to how disposable vapes work. Jump to a category below or browse all the questions.
You must be 21+ (the age of majority in Ontario) to order. Contains nicotine. Nicotine is an addictive chemical.
Ordering & Payment
What payment methods do you accept?
Vape101 accepts all major credit cards — American Express, Mastercard And Visa,. Your payment is processed securely at checkout.
Do I have to be a certain age to order?
Yes. You must be 21 or older — the age of majority in Ontario — to place an order. Age is verified at delivery: the courier requires a government-issued photo ID and a signature before releasing the package, with no exceptions.
Shipping & Delivery
How fast do you ship?
Orders placed before 12:00 PM CST on a business day typically ship within 1 business day (occasionally up to 2). Orders are processed Monday–Friday, excluding holidays, and delivered by Purolator Ground. Express options are available at checkout.
How much does shipping cost? Is there free shipping?
Orders over $79 (before tax) ship free. Otherwise, choose the delivery speed that suits you at checkout:
| Delivery speed | Rate |
|---|---|
| Standard — 3–7 business days | $6 |
| Expedited — 3–5 business days | $9 |
| Express — 2–3 business days | $16 |
| Orders over $79 (before tax) | Free |
Do I need to show ID when my order is delivered?
Yes. Purolator applies a mandatory Proof of Age (Age of Majority) service on every order. You'll need to present a valid government-issued photo ID showing you are 21+ and provide a signature. Packages that can't be age-verified are returned and are non-refundable.
How do I track my order?
Once your order ships, you'll receive a Purolator tracking number so you can follow your delivery from dispatch to your door.
Returns & Warranty
Can I return a product?
Yes, within 30 days of purchase. Items must be unused, in original condition and packaging, with proof of purchase. A 20% restocking fee applies and original shipping is non-refundable. Please note that e-liquids are final sale and cannot be returned. Return shipping is the customer's responsibility.
What warranty comes with my device?
Disposable vapes are covered for 48 hours and reusable devices for 30 days against manufacturing defects, provided you have the original packaging and receipt. Dead-on-arrival (DOA) batteries are covered; damage from misuse, drops, or improper storage is not.
How do I start a return or warranty claim?
Email our customer service team with your proof of purchase and a description of the issue, and we'll provide the return address and next steps. Items must be sent within the return window.
Authenticity & Trust
Are your vapes authentic?
Yes. Vape101 sources every product directly from authorized brands and distributors, so all devices are 100% genuine and meet the manufacturer's quality standards.
Is Vape101 a legitimate store?
Yes. Vape101 is a registered Canadian retailer with published shipping, return, and privacy policies, secure checkout, and a dedicated customer service team. We source every product from authorized brands and distributors, so you can shop with confidence.
Products & Usage
How long does a disposable vape last?
It depends on the device's puff rating and how often you vape — divide the puff count by your daily use. A 50,000-puff device at ~500 puffs a day lasts roughly 100 days. Vape101 stocks everything from 5K–10K puff devices up to 50,000-puff models.
What does nicotine strength like 5% (50mg) mean?
5% equals 50mg of nicotine per mL of e-liquid — a common salt-nicotine strength that gives a satisfying throat hit. Nicotine salt is smoother at high strengths than freebase nicotine. Prefer none? See our 0% nicotine vapes.
What's the difference between Normal/Eco and Boost/Turbo mode?
Normal/Eco mode runs at lower power for smoother draws and the maximum puff count. Boost/Turbo mode increases power for bigger clouds and stronger flavor, but uses battery and e-liquid faster, lowering total puffs.
How do I charge a rechargeable disposable?
Most devices charge via USB Type-C. Use a standard cable and a low-power source (a computer port or 5W brick), charge for 15–30 minutes, and never leave it charging unattended or overnight. Some devices don't include a cable.
Why is my disposable vape not hitting?
Common causes are a low battery, a clogged mouthpiece, a covered airflow intake, or draws too short to trigger the sensor. Try charging it, clearing the mouthpiece, taking slower firmer draws, and warming a cold device. If it still won't fire after charging, it has likely reached the end of its life. Browse replacements in the Geek Bar and disposable collections.
How should I store and dispose of a vape?
Store devices at room temperature, away from sun, heat, and extreme cold, and out of reach of children and pets. When finished, don't throw a device in household trash or take it apart — it contains a lithium battery. Use an approved e-waste or battery recycling program.
Which vape brands do you carry?
Still have a question? Reach out to our customer service team, or start shopping the full disposable vape collection at Vape101. You must be 21+ to purchase.